Refunds and billing disputes

Where you paid decides who can refund you

This is the part that surprises people. Inkbreaker takes payment three different ways, and only one of them puts us in charge of the money. If you bought Pro inside the iPhone or iPad app, we cannot refund you even if we want to. Apple holds that purchase, and only Apple can undo it.

Find the row that matches how you paid.

If you are not sure which one you used, open Settings. The plan panel names the store your subscription came from.

Paid on the website

Write to us through the Support page and say what you were charged and when. Our processor is Lemon Squeezy, and they are the merchant of record, which is the legal name for “the company whose name is on your card statement”. We can ask them to refund a payment, and for most cases that is exactly what happens.

If you have already asked your bank to reverse the charge, tell us. A bank dispute and a refund request that are both running at once tend to cancel each other out and leave you waiting longer.

Paid in the iPhone, iPad or Mac app

Apple does not let any developer refund an in-app purchase. Not us, not anyone. Anybody who tells you otherwise is guessing.

Ask Apple at reportaproblem.apple.com. Sign in with the Apple Account that made the purchase, find the Inkbreaker charge, and choose the reason that fits. Apple decides, usually within a few days.

We are asked to supply information when you do this, and we answer with what we can see: when the subscription started, and how much of it you actually used. We do not get a vote.

If Apple grants the refund, your Pro features end at that point rather than carrying on to the end of the month you were refunded for. Your writing is not touched. Drafts, published pieces, worlds and submission history all stay exactly where they are.

Paid in the Android app

For the first 48 hours after a purchase, Google handles it directly. Open your Google Play subscriptions, find Inkbreaker, and use Google’s own refund flow.

After 48 hours, Google hands the decision to us, and we can issue the refund ourselves. Write to us through the Support page. We can refund the current billing period in full, or a part of it if you are partway through.

As with Apple, a granted refund ends Pro at that point. Your writing is untouched.

A charge you do not recognize

Check the date against your trial. Every new account gets 7 days of Pro with no card required, so a first charge normally lands a week after you subscribed rather than on the day you signed up. If the charge is older than that, or is for an amount you do not recognize, send us the date and the last four digits shown on the statement and we will find it.

What a refund does not do

A refund ends your Pro access. It does not delete your account and it does not touch a word you have written. Everything you made on Pro is still yours, still there, and still exportable. Features that need a paid plan stop being available, and public worlds go back to private, which is the same thing that happens when a subscription simply runs out.

If you want the account gone as well, that is a separate request and is covered in Account and security.

Canceling instead of refunding

If you do not want another charge but you are happy to use the time you have already paid for, cancel rather than asking for a refund. Canceling leaves Pro running until the end of the period. See Pro subscription.